Your expectations are:
financial
hose of a citizen
societal
At a time when what is said and communicated does not always translate into action, we pledge, before you and together with you, with determination and sincerity, to report annually to our members on the steps we are taking to put our shared values into practice.
We are insurers, yes, and mutual insurers.
Because we are you, you will find in us the most appropriate solutions to meet your legitimate expectations for protection and support throughout your lives.
Our core commitments
Promoting people-centred insurance
To ensure that every policyholder is an active participant, not just an anonymous customer.
Promoting solidarity and inclusion
Supporting vulnerable groups, strengthening prevention, and providing support during life transitions.
Committing to climate action and transitions
Develop insurance solutions tailored to climate-related risks; promote regional resilience.
Advocating a model based on internal democracy
To strengthen the role of members, transparency and democratic governance within mutual insurance organisations.
Fostering responsible innovation
Digital innovation, predictive models, data applications – but always within an ethical framework.